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Library Account Password Security Changes – you may need to reset your password

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This information affects NHS, SCONUL and Alumni members.

If you have a library card for the Health Library at Royal Stoke or Library, Education and Resource Centre at County Hospital, you will have set up a password for an online library account, which you access through the library catalogue Library Search. This is used to login to your account to view your book loans, renew items and place requests on items. 

The system which manages the login details has changed to increase security.

Please be aware if you have a password that is fewer than 8 characters you will find that from January 2020 that you will not be able to log in to Library Search.
Also any one who has not logged into their account at all during 2019 will also find their password will not work.

If you did log into your account in 2019, or if you have not already reset your password to meet the new criteria before January 2020 and you cannot log in – please contact the libraries and request a temporary password reset so that you can access your account and set your own password.

Please contact the Health Library at 01782 679500 or Library, Education and Resource Centre at 01785 236113.

You will need to be able to quote your library card number so please have this with you when you call.

If you can still login and know you need to re-set your password - please see the instructions below for how to reset your password.

Sign into Your Account


Library search homepage - click the "Sign In" option
  • Select "NHS and other users" from the next screen. 
  • Then enter your USER ID - this is your library card 12 digit barcode number.
  • Next enter your current password and click "Login".
  • You are now logged in and should be able to see your name in the top-right-hand corner.


Access Your Account Details and Enter Your New Password
  • Click on your name at the top of the screen and then "My Library Account" from the pop-up menu.

Pop-up screen, showing the "My Library Account" option
  • When your library account loads, click on "Personal Details" and then "Update Login Credentials".
 
"Personal Details" tab, showing the option to choose to update your password
  • Enter your current password in the "old" box. 
  • Enter the new password you have chosen into the "new" and "confirm" boxes. Please make sure that your new password is now at least 8 characters. 
  • Click the "Save" button.




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