Communicating effectively with your patients is an important aspect of your healthcare job. Understanding the health literacy of your patients is elemental in supporting their healthcare needs and ensuring good healthcare outcomes.
Do you get it right?
South Tyneside and Sunderland NHS Foundation Trust have produced some videos to demonstrate how the teach back and chunk and check techniques can help you to communicate effectively with your patients.Phone call example
Pharmacy example
Directions example
For more help developing patient information check out our etutorial 10 steps to creating patient information.
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