Health Literacy: teach back and chunk and check

 Communicating effectively with your patients is an important aspect of your healthcare job. Understanding the health literacy of your patients is elemental in supporting their healthcare needs and ensuring good healthcare outcomes.

Do you get it right?

South Tyneside and Sunderland NHS Foundation Trust have produced some videos to demonstrate how the teach back and chunk and check techniques can help you to communicate effectively with your patients.

Phone call example

Pharmacy example

Directions example

For more help developing patient information check out our etutorial 10 steps to creating patient information.