IMPORTANT - IT Services Disruption (Disaster Recovery Day) Saturday 14th July 2018

Important message from Keele IT Services

For the past few years IT Services has run a disaster recovery exercise on the central IT service. ​
This year we will be conducting tests on two separate Saturdays: 9th June 2018 and 14th July 2018. Each day will commence at 07:00 and continue until the early evening.

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This is our opportunity to measure the levels of disruption to key services in the event of building and/or network loss.

​Please see below the list of services which will be at out of action or affected during the day

Services which will be out of action on 14th July:

• Keele People
• Lecture capture systems
• Some commercial and business systems
• External access to Keele systems via the VPN
• Some local S: drive and network filestore
  ​ (Humanities, Natural Sciences, Health exc. Primary Care both staff/research postgrads, 50% of taught student) ​
• Some disruption to PC logins in Labs or Offices
• Topdesk - servicedesk.keele.ac.uk
• ​Remote Apps​
• Library Self Service

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The following services may be affected sometime during the day

• Google mail and associated GSuite features
• KLE
• SCIMS and eVision
• Staff and student printing
• Enquiry Management (Topdesk)
• Eduroam and visitor wifi
• University web site
• Campus telephones
• Any externally hosted systems
• Access to network filestore (s:drive)

There may be some temporary disruption during these days as services switch over ​during early evening when both the KLE and SCIMS will be at risk for a period of 20-30 minutes.

IT:Connect will be open in the [CAMPUS] Library on each day between 9 am - 12noon and 2 pm - 5 pm if there are any urgent enquiries please contact them on 01782 733636 or alternatively please email it.service@keele.ac.uk, you will also be able to contact them via twitter @KeeleUni_IT.