Friday, May 09, 2008

Interlibrary loans and article requests

Due to the number of uncollected article requests, the library will now require full payment for interlibrary loans at the time of ordering. The interlibrary loans system is a subsidised service. It has always been the written policy of the library to charge upfront for requests, but abuse of the system now means that the policy will now need to be enforced.

Urgent requests will still be accepted by fax, phone or online submission, with payment on collection. Refunds will be provided for items that prove to be unobtainable. All uncollected or unpaid requests will be charged against the appropriate library record and may lead to a withdrawal of the service in the future.

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